Request a Detailed Quote
Get transparent pricing tailored to your mobile app needs
We've been working with Hong Kong businesses since 2019, and one thing keeps coming up: people want straight answers about costs. No vague "contact us for pricing" runarounds. So here's how we approach quotes—and what you can actually expect when you reach out.
Numbers That Tell the Real Story
Since launching in early 2019, we've built relationships with companies across Hong Kong's tech sector. Most of our clients stick around—not because they're locked into contracts, but because the support actually works.
Mobile applications currently under our maintenance and support agreements across retail, finance, and logistics sectors
Client retention rate through 2024, with most relationships extending beyond three years
Average response time for critical issues during Hong Kong business hours, measured across 2024
What's Actually Included
We break down support packages differently than most companies. Instead of tiered pricing with artificial limits, we focus on what your app actually needs. Here's how basic maintenance compares to comprehensive support.
| Service Component | Basic Maintenance | Full Support |
|---|---|---|
| OS version updates (iOS/Android) | ||
| Security patches within 48 hours | ||
| Bug fixes and stability improvements | ||
| Performance monitoring and optimization | ||
| Feature updates and enhancements | ||
| Third-party API integration updates | ||
| Backend infrastructure support | ||
| Dedicated support contact |
Katarina Lindqvist
Operations Director
RetailConnect HK
Why We Switched to WebSignalRoute in 2023
Our previous provider gave us a quote that looked great on paper. Then the invoices started coming in with "additional fees" for things we assumed were covered. When iOS 17 dropped, they wanted an extra charge just to test compatibility. WebSignalRoute's quote in August 2023 was higher upfront, but everything was spelled out. OS updates, API changes, testing cycles—all included. We've had zero surprise charges in eighteen months, and when Android 14 caused issues with our payment gateway, they had it sorted within a day. The quote reflected reality, not just what sounded good in a sales meeting.
Project completed on initial budget with no additional charges through full 2024 calendar year
How the Quote Process Actually Works
We're not going to waste your time with a sales pitch disguised as a consultation. Here's what happens when you request a quote, and roughly how long each step takes.
Initial Information Gathering
You fill out the contact form with basic details about your app. We're asking about platform, current user base, existing issues—practical stuff. Takes about 10 minutes on your end.
Technical Assessment Call
We schedule a 30-minute call to dig into specifics. What's your tech stack? Who built it originally? What's breaking? This is where we figure out if we're actually a good fit.
Detailed Quote Delivery
Within three business days, you get a written quote. Line items, timelines, what's covered, what's not. If something seems off or unclear, we revise it until it makes sense.