Mobile App Support That Actually Works

Your app launched successfully. Now what? We help Hong Kong businesses keep their mobile applications running smoothly with practical support and regular updates that match real user needs.

Mobile app development workspace in Hong Kong

Support Built Around Your Business Schedule

Here's something we learned after working with dozens of Hong Kong businesses: app support can't follow a rigid template. A retail app needs different attention than a logistics platform.

We've seen apps break at the worst times. During holiday sales. Right after OS updates. When your team is already stretched thin. That's why we monitor performance patterns and catch issues before they affect your users.

Our support covers the technical side so you can focus on running your business. Bug fixes happen within business hours for most issues, with critical problems handled immediately.

  • Performance monitoring with weekly reports showing actual usage patterns
  • Compatibility testing when iOS or Android releases major updates
  • Database optimization to handle growing user loads
  • Security patches applied within 48 hours of discovery
  • Direct contact with developers who know your app's architecture
Mobile application update testing process App performance monitoring dashboard

Updates That Improve What Matters

Not every update needs fancy new features. Sometimes the best improvement is fixing that checkout flow that confused users or making the search work faster.

We look at how people actually use your app. Analytics show where users get stuck, which features they ignore, and what tasks take too long. Then we suggest practical improvements.

One client's delivery app had a beautiful interface but drivers complained it took too many taps to mark deliveries complete. We redesigned that one workflow and reduced completion time by 40%. That's the kind of update that matters.

Our Standard Update Cycle

Most clients work with us on quarterly update cycles. We gather feedback, prioritize changes based on impact, test thoroughly, and release updates during low-traffic periods. Emergency fixes happen faster, scheduled features follow the roadmap you approve.

People Who Understand Mobile Development

Our team combines technical expertise with practical experience supporting apps across different industries in Hong Kong's unique market environment.

Lenka Novotná, Mobile Support Specialist

Lenka Novotná

Mobile Support Specialist

Handles day-to-day support requests and coordinates with development team. Background in QA testing means she catches issues others miss.

Dmitri Volkov, Senior Developer

Dmitri Volkov

Senior Developer

Seven years building and maintaining mobile apps. Specializes in performance optimization and has seen every weird edge case imaginable.

Siobhan O'Malley, Technical Account Manager

Siobhan O'Malley

Technical Account Manager

Your main contact for planning updates and discussing technical strategy. Translates between business needs and development requirements.

Ready to Improve Your App Support?

Let's discuss what your app needs. We'll review your current setup and suggest practical improvements that fit your budget and timeline.