Privacy Policy

Last updated: March 15, 2025

At WebSignalRoute, we take your privacy seriously. This policy explains how we collect, use, store, and protect your personal information when you interact with our mobile app support and update services.

We're based in Hong Kong and comply with the Personal Data (Privacy) Ordinance (PDPO). But more than that — we believe you deserve to know exactly what happens with your information, in language that doesn't require a law degree to understand.

1 Information We Collect

We collect different types of information depending on how you work with us. Some information you give us directly. Other information we collect automatically when you use our services.

Information You Provide Directly

When you reach out to us or sign up for our services, you might share:

  • Your name and contact details (email, phone number)
  • Company information and business details
  • App information you want us to support or update
  • Payment and billing information
  • Communication preferences and service requirements
  • Technical details about your existing mobile applications

Information We Collect Automatically

When you visit our website or use our services, we automatically gather certain technical information:

  • Device information (type, operating system, browser)
  • IP address and general location data
  • How you navigate our website (pages visited, time spent)
  • Service usage patterns and performance data
  • Error logs and diagnostic information

2 How We Use Your Information

We use your information for specific, practical purposes. Here's what that actually means in day-to-day operations:

Service Delivery

We use your information to provide mobile app support, implement updates, and deliver the technical services you've requested from us.

Communication

We'll contact you about your projects, send service updates, respond to your questions, and keep you informed about relevant technical matters.

Service Improvement

We analyze usage patterns to improve our services, fix problems, and develop better support solutions for mobile applications.

Security & Protection

We monitor for security threats, prevent fraudulent activity, and protect both your data and our systems from unauthorized access.

Legal Compliance

We maintain records as required by Hong Kong law and fulfill our legal obligations under the PDPO and other applicable regulations.

Business Operations

We process billing, manage accounts, maintain accurate records, and handle the administrative aspects of running our service.

3 How We Share Your Information

We don't sell your personal information. Period. But we do share it in specific situations:

Service Providers: We work with trusted third-party providers who help us deliver our services — cloud hosting platforms, payment processors, communication tools. These providers only access the information they need to perform their specific functions, and they're contractually bound to protect your data.

Legal Requirements: If required by Hong Kong law, court order, or government authority, we'll disclose information as necessary to comply with legal obligations.

Business Transfers: If WebSignalRoute is acquired or merges with another company, your information may transfer as part of that transaction. You'll be notified if this happens.

With Your Consent: We'll share your information with other parties only when you've given us clear permission to do so.

We carefully vet any third parties we work with and ensure they maintain appropriate security standards. Your data protection matters to us, and we extend that responsibility to everyone we collaborate with.

4 Your Rights Under Hong Kong Law

Under Hong Kong's Personal Data (Privacy) Ordinance, you have specific rights regarding your personal information. Here's what you can do and how to actually exercise these rights:

Your Data Protection Rights

A
Access Your Information

You can request a copy of the personal data we hold about you. We'll provide this within 40 days of your request, as required by the PDPO.

C
Correct Your Information

If any information we hold is inaccurate or incomplete, you can ask us to correct it. We'll update our records and notify any third parties who received the incorrect information.

D
Delete Your Information

You can request deletion of your personal data, subject to our legal obligations to retain certain records for business and regulatory purposes.

O
Object to Processing

You can object to how we process your information in certain circumstances, particularly for direct marketing purposes.

W
Withdraw Consent

Where we process your data based on your consent, you can withdraw that consent at any time. This won't affect the lawfulness of processing before you withdrew consent.

To exercise any of these rights, contact us using the details at the bottom of this page. We'll respond within the timeframes required by Hong Kong law and verify your identity before processing your request.

5 How We Protect Your Information

We implement multiple layers of security to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Technical Security Measures

  • Encryption of data in transit using industry-standard SSL/TLS protocols
  • Secure servers with encryption at rest for stored information
  • Regular security audits and vulnerability assessments
  • Firewalls and intrusion detection systems
  • Secure backup systems with encrypted storage
  • Access controls and authentication requirements

Organizational Security Measures

  • Limited access to personal information on a need-to-know basis
  • Staff training on data protection and security practices
  • Confidentiality agreements with all employees and contractors
  • Regular review and update of security policies
  • Incident response procedures for potential data breaches

While we implement strong security measures, no system is completely impenetrable. If we detect any unauthorized access to your information, we'll notify you and the relevant Hong Kong authorities as required by law.

6 Data Retention and Deletion

We don't keep your information longer than necessary. But "necessary" depends on several factors — the type of information, why we collected it, and our legal obligations.

Information Type Retention Period Reason
Active client data Duration of service relationship Necessary for service delivery and support
Billing and financial records 7 years after last transaction Hong Kong tax and accounting requirements
Technical support logs 2 years after case closure Service improvement and quality assurance
Website analytics 26 months Usage analysis and service optimization
Marketing communications Until you unsubscribe or 3 years of inactivity Ongoing business relationship management
Inquiry data (non-clients) 1 year after last contact Follow-up and potential future engagement

When we delete your information, we do so securely and thoroughly. This includes removing data from active systems, backups, and any archived storage. In some cases, we may anonymize your data instead of deleting it completely, which allows us to use it for statistical purposes without identifying you personally.

7 International Data Transfers

We're based in Hong Kong, but some of our service providers operate in other countries. This means your information might be transferred to, stored in, or processed in locations outside Hong Kong.

When we transfer your data internationally, we ensure appropriate safeguards are in place:

  • We work only with providers in countries with adequate data protection laws
  • We use standard contractual clauses approved for international transfers
  • We ensure service providers implement security measures equivalent to those required in Hong Kong
  • We conduct due diligence on international providers before transferring any data
  • We monitor ongoing compliance with data protection requirements

If you have concerns about international data transfers, please contact us. We can provide more specific information about where your data is processed and what safeguards protect it.

8 Cookies and Tracking Technologies

Our website uses cookies — small text files stored on your device that help us provide a better experience. Here's what we use and why:

Essential Cookies

These cookies are necessary for our website to function. They enable basic features like page navigation and access to secure areas. The website can't work properly without these cookies, so they're set automatically.

Analytics Cookies

We use analytics cookies to understand how visitors interact with our website. This helps us improve the user experience and identify technical problems. These cookies collect anonymous information about which pages you visit and how long you spend on them.

Preference Cookies

These cookies remember your choices (like language preferences or region) to provide a more personalized experience. They help our website remember information that changes how it behaves or looks.

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or delete cookies that have already been set. However, blocking certain cookies may affect your ability to use some features of our website.

9 Children's Privacy

Our services are designed for businesses and professionals. We don't knowingly collect personal information from anyone under 18 years old.

If you're a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We'll delete that information from our systems as quickly as possible.

10 Changes to This Privacy Policy

We update this privacy policy occasionally to reflect changes in our practices, technology, legal requirements, or other operational needs.

When we make significant changes, we'll notify you by email (if you've provided one) or through a prominent notice on our website. The "Last updated" date at the top of this policy tells you when we last revised it.

We encourage you to review this policy periodically. Your continued use of our services after changes take effect means you accept the updated privacy policy.

Questions About Your Privacy?

If you have questions about this privacy policy, want to exercise your data rights, or have concerns about how we handle your information, we're here to help.

Email: info@websignalroute.com
Phone: +852 2560 0300
Address: 4/F Admiralty Centre, Tower II, 18 Harcourt Rd, Admiralty, Hong Kong